Frequently asked questions about Home Cleaning

Do you offer insurance on the Hero’s work?

Helpi does not offer insurance as we act as a marketplace matching customers with tradespeople and as such do not cover the end service by the tradesperson. The customer should check this with the tradesperson directly when matched and have the opportunity to re-publish their work.

Is the price shown when booking the final price?

The final price may change depending on if the job you ask the Hero to do is different to the one you purchased – so if the Hero stays longer than you originally booked or the job is significantly different. The Hero should explain any additional charges to you before they start or finish. You need to approve the price increase.

 

Are Heroes background-checked?

Yes. We conduct identity verification, qualification checks where possible and may conduct background checks depending on the service category.

Can I cancel my booking?

Yes, you can cancel a booking in the app before a Hero accepts. If a Hero has already accepted, cancellation fees may apply depending on timing.

Is my payment secure?

Yes. Payments are handled through secure third-party processors. Your payment is held until the service is completed.